Privacy policy

Privacy Policy

This Privacy Policy explains how IMAM FRAGRANCES LLP ("IMAM", "we", "us") collects, uses and protects your personal information when you visit or shop at imamfragrance.com.

1. Information We Collect
- Information you give us: your name, phone number, email address, shipping and billing address, and order details when you place an order, create an account, contact us or sign up for our newsletter.
- Payment information: payments are processed securely by our payment partners. We do not store your full card, UPI or bank details on our servers.
- Information collected automatically: your IP address, browser and device type, pages visited and similar information collected through cookies, to help our website work properly and improve your experience.

2. How We Use Your Information
- To process, ship and deliver your orders and send order and tracking updates by email, SMS or WhatsApp.
- To respond to your questions, complaints and replacement or refund requests.
- To send offers and new product updates, only if you have agreed to receive them. You can unsubscribe at any time.
- To prevent fraud and comply with legal and tax requirements.
- To understand how visitors use our website and improve it.

3. Consent
By placing an order or sharing your information with us, you agree to its use for the purposes described above. You may withdraw your consent for marketing messages at any time by clicking "unsubscribe" in our emails or by contacting us. Withdrawing consent does not affect orders already placed.

4. Sharing Your Information
We do not sell your personal information. We share it only with trusted partners who help us run our business, and only as much as they need:
- Shopify, which hosts our online store.
- Payment gateways that process your payments.
- Courier and logistics partners that deliver your orders.
- Messaging, email and review service providers we use to communicate with you.
We may also disclose information if required by law or by a government authority.

5. Data Security
We take reasonable security measures to protect your personal information. Our website uses SSL encryption, and payments are handled by PCI-DSS compliant payment providers. However, no method of transmission over the internet is 100% secure.

6. Cookies
We use cookies to keep items in your cart, remember your preferences and understand how our website is used. You can disable cookies in your browser settings, but some parts of the website may not work properly.

7. Data Retention
We keep your information only for as long as needed to fulfil your orders, provide customer support and meet legal, tax and accounting requirements.

8. Your Rights
You may ask us to access, correct or delete the personal information we hold about you, or raise any concern about how it is used, by contacting us using the details below.

9. Age
Our website is intended for users aged 18 years and above. If you are under 18, please use the website only with the involvement of a parent or guardian.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with immediate effect.

11. Contact and Grievance Officer
If you have any questions or complaints about this Privacy Policy or your personal information, please contact:

Grievance Officer: Nikhil
IMAM FRAGRANCES LLP
JMIG-73, Opp. Riding House, Jajmau, Kanpur, Uttar